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Research Report

How IT leaders are shaping the agentic future of work

We surveyed 300 leaders driving AI innovation in their organizations about where the technology has spread, what it’s changed inside their teams, and how they build, govern, and secure AI agents. See why productivity gains aren’t reaching the bottom line, what changes as agent fleets grow, and where governance is falling behind.

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89%

Have at least one AI agent in production

40%

See AI move their KPIs, vs. 58% who see productivity gains

65%

Name cost sprawl as a top worry for scaling agents

64%

Of those running 20+ agents had an AI incident this year*

55%

Lack the staff to govern agents at scale*

*Among leaders with agents in production.

What's inside the report

  1. Part I

    AI is everywhere. Its impact isn't.

    99% of organizations have adopted AI, yet only 7% say it's deeply embedded. 58% of IT leaders see productivity gains, and just 40% see AI move their KPIs.

  2. Part II

    IT is rebuilding the org around AI.

    Twice as many leaders are building more of their own tools as are buying more (37% vs. 17%). And 52% have redefined roles around AI, while only 17% have cut headcount.

  3. Part III

    Agents are already running. Few teams feel ready for what comes next.

    89% have at least one agent in production, and 12% run more than 50. Only 2% feel prepared to scale them, and 16% know non-technical employees are building agents without approval.

  4. Part IV

    Governance can't keep pace with the agents it's meant to govern.

    40% connect agents to production data one credential at a time, and 20% have had credentials shared insecurely to get an agent working. 55% say they don't have the staff to govern agents at scale.

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