flaschenpost delivers groceries to more than 40% of German households with a 120-minute delivery promise. Meeting that promise means keeping dozens of warehouse hubs, a large delivery fleet, and operations teams in sync in real time — and their old toolchain couldn't keep up.
In this video, flaschenpost's Aron Spohr (CTO), Niklas Hoffmann (Head of Operations Solutions), and Stefan Kirschner (Team Lead, Logistics Resource Orchestration) explain how they built a governed platform that lets 26 developers across business units build tools for 887 internal users, without losing control over security and data access.
You'll learn:
- How flaschenpost split ownership between IT (data connections, security, governance) and business units (the apps themselves)
- How HubView gives every warehouse real-time KPIs on the floor, no report requests needed
- How Niklas's team built the Fleet Operations Suite to manage 1,500+ vehicles, combining Retool apps with Retool Workflows for backend logic
- How a single developer replaced 20+ legacy pages with one Customer Care Tool
- What it took to build a foundation that can absorb AI-generated tools without starting over
"Retool is an execution multiplier. It helps us to move from a problem to a working solution very quickly, and helps us to iterate a lot faster." — Niklas Hoffmann, Head of Operations Solutions, flaschenpost SE
Read the full customer story: https://retool.com/customers/flaschenpost-customer-story
